Lexus Service #1 From JD Power & Associates
Lexus #1 By J.D. Power and Associates
TORRANCE, Calif. (March 14, 2012) – Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2012 Customer Service Index (CSI) StudySM for the fourth consecutive year.
Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.
“Lexus dealers continue to raise the bar in delivering on the promise of industry-leading customer satisfaction,” said Mark Templin, Lexus group vice president and general manager.
We are thrilled that their tireless efforts at exceeding customer expectations resulted in Lexus being the highest ranked brand in CSI for the 15th time, more than any other manufacturer.”*
The 2012 CSI Study is based on responses from owners and lessees of 2007 to 2011 model-year vehicles.
The study was fielded from October through December 2011. Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study from 1991-1995, 1997-2001, 2006, and 2009-2012.
*Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study in 2012, 2011, 2010, 2009, 2006, 2001, 2000, 1999, 1998, 1997, 1995, 1994, 1993, 1992 and 1991 (tie).
[Source: Lexus]
Lexus earns another quality award from JD Power and Associates for the 2012 Vehicle Dependability Study. This award is a addition to the #1 Customer Service from JD Power and Associates that Lexus won in 2011. Check out the entire press release below from Toyota.
TORRANCE, Calif., February 15, 2012 – Eight Lexus, Toyota, and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study, a performance equal to all other vehicle brands combined and more than twice as many as the runner-up nameplate.
The study also found:
- Lexus is the number one nameplate improving by 23 fewer problems/100;
- Toyota is the highest ranked non-premium nameplate and tied for third place overall, improving by 18 fewer problems/100; and
- Scion achieves its highest ever position at fifth place, jumping up 17 positions and improving by 55 fewer problems/100.
“We are extremely pleased that not only did we win awards in eight of the 14 model segments, but that in two segments we finished one-two and made the podium in 12 segments overall”, said Jim Lentz, President and Chief Operating Officer Toyota Motor Sales, U.S.A., Inc. [click to continue…]
• Base Price for 2013 Lexus GS 350 Remains at 2011 Model Year Price
• Enhanced Powertrain for Better Fuel Economy
• Advanced Multi-Media Display with Industry-First 12.3-Inch, Split-Screen
• Unique and Distinctive Package Offerings
TORRANCE, Calif. (Dec. 21, 2011) – Lexus today announced a zero increase on the Manufacturer’s Suggested Retail Prices (MSRP) for the all-new 2013 GS 350, which will arrive at dealerships in early February with bold, dynamic styling, precise handling, innovative technology and a spacious interior.
“With all of the enhancements to the all-new GS, the base price remains the same at $46,900,” said Mark Templin, group vice president and general manager, Lexus Division. “We expect the GS will suit the needs of many drivers and compete well in the segment.”
The MSRP does not include a delivery, processing and handling fee of $875. Prices for the new GS 450h hybrid will be announced at a later date.
The new GS conveys an enhanced sense of confidence to the driver with a redesigned chassis and a wide, strong stance that inspires and rewards driver participation with crisp and precise handling. Engineers developed a more spacious interior environment while leaving exterior dimensions virtually unchanged to ensure excellent maneuverability. Richly endowed with world-class features and premium details, the new GS is supported by advanced, performance technology that makes it more than just a luxury car. The 2013 Lexus GS 350 is available in rear-wheel drive (RWD) with a base MSRP of $46,900 or all-wheel drive (AWD) with a base MSRP of $49,450. The configurations are available as F SPORT models or can be equipped with the available Premium or Luxury packages for greater personalization.
The new GS powertrains have been elevated for 2013 to provide better fuel economy and more responsive performance. The GS 350 is powered by an advanced 3.5-liter V6, four cams, and four valves per cylinder engine with dual Variable Valve Timing with intelligence (VVT-i). At 306 horsepower, it is one of the most powerful base engines in the segment, as well as the only one with both port and direct injection. It propels the GS 350 from 0-60 mph in 5.7 seconds and at the same time, boosts its fuel economy to projected EPA-estimated ratings of 19 mpg city, 28 mpg highway and 23 mpg combined.
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