JD Power and Associates ranks Lexus #1 when it comes to customer service and satisfaction. The Lexus brand has been known for providing it’s owners the experience of luxury, from the quality of the product to the quality of relationships between customers and dealers.
“First and foremost, taking care of customers is our number one goal,” said Mark Templin, Lexus group vice president and general manager. “We are proud of our retail partners. Lexus dealers consistently do the best job of exceeding customer satisfaction and we are thrilled their efforts resulted in Lexus being the highest ranked brand in CSI for the 14th time, the most of any brand.”*
This award indicates how much Lexus cares for it’s owners, even during times when one might not expect it.
The tragic events in Japan that began March 11th were deeply felt around the world, and certainly within the Toyota / Lexus family. The company quickly assessed the health and welfare of it’s employees, making the decision to put new vehicle production on hold until further notice along with other parts manufacturing.
As of March 17th, the parts production will resume so that current owners of Toyota and Lexus are able to get access to parts / service that they may need. The quality of the experience of current owners is once again put ahead of new sales, which shows the level of commitment the company has for it’s customers.
*Lexus ranked highest in the J.D. Power and Associates Customer Satisfaction with Dealer Service (CSI) Study in 2011, 2010, 2009, 2006, 2001, 2000, 1999, 1998, 1997, 1995, 1994, 1993, 1992 and 1991 (tie).
{ 4 trackbacks }
{ 0 comments… add one now }